Frequently asked questions
Can I get a report without sending a sample?
No. Every report corresponds to a specific sample we received and analyzed. We do not issue pre-prints, certificates of analysis without physical samples, or historical verification.
What payment methods do you accept?
We support bank transfer (India and international SWIFT), major cards, and USDT. Final payment instructions arrive in your order confirmation email within 24 hours of submission.
How long until I get a reply after submitting the order form?
Within 24 hours (one business day) you'll receive a confirmation email with payment instructions, the destination address, and a printed order slip to include in your shipment. Telegram is also monitored during India business hours.
How many vials do I need to send for the add-ons?
Sterility requires 2 extra unopened vials. Endotoxin requires 1 extra vial (2 recommended). Heavy metals requires 1 whole vial. Other add-ons (TFA, raw data, pH, etc.) require no extra sample beyond what the base test uses.
Is rush turnaround available for every add-on?
No. Sterility and endotoxin are not rush-eligible — these methods require fixed incubation periods. All other add-ons and the base test are rush-eligible at +100% of the test + rushable add-ons.
Can I order group testing for a batch of vials?
Yes. Group testing is available — share your batch size and the number of vials you want tested (not every vial needs to be run), and we will quote per-batch pricing.
Is my report private?
Yes, by default. Reports are sent to the email address you provide on the order form. The PDF lives outside the public web folder and is only served through the verification endpoint after a successful Task number + Unique key match.
Can I make my report public?
Yes — opt in on the order form. The result summary (test name, sample description, date, key results) appears on the public results database; the PDF itself never goes public. You can revoke this later by emailing us.
What does the report include?
Every report includes: identity confirmation, amount in mg/vial (where detectable), purity %, chromatograms (if raw data add-on purchased), any selected add-on results, the lab's signature, and a Task number + 12-character Unique key for verification.
Do you test anything besides peptides?
Our menu is research-peptide focused. For other small molecules or novel compounds, use the custom-quote CTA on the lab tests hub — we will tell you quickly if we can help or refer you to a partner lab.